Sales Tax

All Orders from California will be charged 8.25% Sales Tax

Restrictions on Shipping

Stun Guns and TASER devices are restricted in several locations in the United States. The list below represents locations we will NOT ship to.

STATES WHERE STUN GUNS ARE RESTRICTED:

ILLINOIS
HAWAII
MASSACHUSETTS
MICHIGAN
NEW JERSEY
NEW YORK
RHODE ISLAND
WISCONSIN

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CITIES WHERE STUN GUNS ARE RESTRICTED:

ANNAPOLIS, MD
BALTIMORE, MD
BALTIMORE COUNTY, MD
CHICAGO, IL
DENSION / CRAWFORD COUNTY, IA (*According to Sheriff Tom Hogan*)
DISTRICT OF COLUMBIA
PHILADELPHIA

Shipping Policy

We ship  via UPS so  a physical  address is required. We cannot ship UPS to a P.O. Box. If you  have a P.O. Box and want us to ship the product  to you, there would  be an additional handling charge of $10.00. This is due to the product having to ship  from my distribution warehouse to  my physical  address via UPS and  then shipped to your P.O. Box via United States Postal Service. This would also increase delivery time  between 5 - 7 days. Payment when shipping to P.O. Box will need to be by  Check or M.O. and made out to MDM  Enterprises for the total amount  including both product puchase and additional charge. Call to  order your product and once payment is received we will  process the order for you. If you have any questions, please feel free to contact  us at anytime.

Return Policies

1. A Return Merchandise Authorization (RMA) number must be obtained from us and is to be marked clearly on the outside of the shipping box for product returns.  The RMA is valid for 30 days. Please email us regarding the problem at: returns@mdmsecurityproducts.com. Include a brief description of the problem. We will call or email you within 24 hours with the RMA.

2. You may ship the product directly back to our distribution warehouse, at the following address: (An RMA is required as outlined above or package will be rejected)

RMA Number:   
DS Product Returns
1727 East Springfield Ave.
Spokane, WA 99202

3. You must ensure that merchandise is returned to receive proper credit.  We do not track expired RMAs.

4. Product will be replaced/exchanged if found to be defective unless specified in writing by the customer within the return box. There will be no charge for replacement/exchanged product of equal value. 

6. If the item is proven to be defective and you have specified in writing that you do NOT wish the product to be replaced/exchanged a credit will be issued.

7. Non-defective merchandise will be accepted for credit at original price, less a restocking fee of 20%, within 90 days of purchase.  No credit will be given after 90 days of purchase.  Product returned after 90 days is only eligible for replacement/exchange. 

8. Replacement/Exchanges will be automatically sent to you with no additional fees. However, returns/exchanges that are not due to defects will be sent to you and will include shipping fees. Free shipping only is available on initial orders and is not offered on exchange shipments.

9. Credit will be issued within fifteen (15) business days upon receipt of merchandise at the address listed above.

Our company insists on outstanding quality, value and service. We guarantee that every item we sell will give you complete satisfaction or you may return it for a full refund within 30 days. After 30 days, the item will be evaluated by a third party (repair service/consultant) and accepted for exchange or repair due to manufacturer's defects only. Original shipping and handling charges (if any) are nonrefundable, except in the case of manufacturer's defects or shipping damage. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.

Be sure that the return form and label or the RMA number is clearly displayed on the outside of your package. Also make sure to include your name, address and daytime phone number. All packages that do not either display a RMA number or a return form and label will be refused and sent back to the sender at the sender’s expense.